Privacy Policy
This policy explains how Utopia İzmir Transfer handles information when you visit our website, arrange a transfer, contact our team or use Uti, our AI travel assistant.
Last updated: 6 September 2026
Who is responsible for your data?
Utopia İzmir Transfer, TÜRSAB Registration No: 2231 Atıfbey Mahallesi 2. Sokak No: 14E, Gaziemir / İzmir, Türkiye Phone: +90 542 691 07 97 You can contact our team through the contact form or WhatsApp for questions about this policy or your information.
Information we collect
Bookings and enquiries: your name, email address, phone number, flight details, pickup and destination addresses, and information you provide through our forms or WhatsApp. Uti conversations: the messages you send, the replies shown to you, your selected route and passenger count, conversation language, conversation and session identifiers, timestamps, message counts and AI usage totals. Information you choose to type into a message also becomes part of the conversation record. Security: our application stores an identifier derived from your IP address to apply usage limits, rather than storing the raw IP address in the chat database. This identifier is not treated as anonymous data. Cloudflare processes connection information, including IP addresses, to deliver and protect the service.
How we use your information
We use booking and enquiry information to plan transfers, respond to you, coordinate the service and meet applicable recordkeeping obligations. Uti uses conversation information to understand your question, maintain the conversation, show relevant guides and display published route prices. Session and usage records help us protect access to conversations, prevent duplicate requests, apply usage limits and control abuse. We do not sell your personal information.
Uti and Cloudflare
Uti runs on Cloudflare Pages and Workers AI, using the GLM-4.7-Flash model. Your current message, a limited recent conversation history and the conversation language are processed by Workers AI to select an appropriate response. The site supplies the approved information, route links and published prices. Chat and usage records are stored in Cloudflare D1. We do not add your conversation to a shared knowledge source for other visitors or use it to train Uti. Cloudflare states that it does not use Workers AI customer content to train models or improve its or third-party services without explicit consent. Cloudflare operates internationally; its handling of service data is described in the policies linked below.
How long we keep information
Uti conversations expire seven days after the conversation is created. Expired conversations can no longer be accessed through the chat service. An automatic cleanup process runs every minute to remove expired conversation records from the active database. Daily usage records are also removed on a seven-day schedule. Cloudflare D1 maintains separate recovery history through its Time Travel backup service. Deleting an active record does not immediately remove earlier backup copies; these expire according to the provider’s recovery window. The seven-day chat rule therefore describes our active application records, not an immediate deletion guarantee for all provider backups. Starting a new chat or deleting a browser cookie does not immediately delete earlier server records. Booking records, contact-form enquiries and messages you send separately through WhatsApp have their own retention requirements; the Uti seven-day rule does not apply to them.
Chat cookies and security checks
When you open Uti, a session cookie named __Host-uti_session is used to recognise your browser and restrict access to your conversations. It expires after seven days. On the live HTTPS site, the cookie is protected from access by page scripts and is restricted to same-site requests. Blocking or deleting it can prevent access to an existing conversation. Uti also uses session storage to remember whether its parking-page suggestion has already appeared during your browser session. This is separate from your chat history. Cloudflare Turnstile may check requests when usage appears unusual or becomes heavy. A successful check does not remove the usage limits. These chat features support functionality and security, rather than advertising.
Your choices and links to other services
Using Uti is optional. You can contact our team directly through the website or WhatsApp. Opening a guide or reservation page requires you to click a link; chatting with Uti does not itself make a booking. The WhatsApp button opens that separate service when you choose to use it. Uti does not automatically send your conversation transcript to WhatsApp. Information you share there is handled under WhatsApp’s own privacy terms as well as our use of it to assist with your transfer.
Privacy requests
You can contact us to request access to, correction of or deletion of your information, or to raise a concern about how it is used. Please indicate whether your request concerns a Uti conversation, a booking or another enquiry, and the approximate date. We may need information to verify that the records belong to you before acting on a request. Applicable legal requirements may affect what we can delete or retain.